<RANT_BUYDOTCOM>

I'm very surprised to notice that there's no (absolutely no) phone number listed for the customer service on the web site. How the hell am I supposed to "talk" to somebody about my order. Given the popularity of the web site, one would think that there will be more ways to contact them than just by "Email", no?

Finally, Google search for the customer service number came to rescue. The contact number is 800-800-0800.

Hope this helps someone in the time of holiday shopping! Happy Holidays!

</RANT_BUYDOTDOM>

17 Comments

• tmorton said Monday, December 15, 2008 8:53:14 AM

  Using the Community News tag forced this post to appear on the home page of the http://weblogs.asp.net site. Please do not use that tag for off-topic rants like this. When I visit the ASP.NET weblogs home page or read its posts in my feed reader I am expecting to see only ASP.NET content.

• pbz said Monday, December 15, 2008 10:31:14 AM

  @tmorton Well... I actually found this more useful than the usual ASP.NET content :)

• Rachit said Monday, December 15, 2008 10:44:03 AM

  @tmorton, I removed "Community News" from the tags I used for the post. I completely agree what you meant and will keep in mind. :) @pbz Glad to find this helped someone!

• tmorton said Monday, December 15, 2008 5:39:03 PM

  @rachitp: Great, thanks!

• Nancy said Friday, December 19, 2008 10:29:31 AM

  Thank you for the phone number. I have had a terrible experience with them and will never buy there again. I think this is why they don't post the number and I emailed them twice and have never received a response back. THEY SUCK!

• User8 said Tuesday, December 30, 2008 6:51:19 PM

  Buy.com was much better when they had Finali running the customer service. Too bad they had to be cheap and drop them

• Nozelle said Wednesday, December 31, 2008 5:14:56 PM

  Thanks so much for this phone number....I have been looking everywhere for it.

• Brad said Friday, January 2, 2009 2:27:19 PM

  Thanks, so much for your help and posting the number to Buy.com. I have had a bad experience with Buy.com

• John said Sunday, January 18, 2009 12:41:15 PM

  Just cancelled my order calling the phone # above, Thanks. Could not get email response to my inbox or spam folder (email). They never informed me about any backorder status, nor is it listed as not in stock on the item page. You might steer clear of buy.com and get the product faster and with better communication.

• Amie Perez said Friday, February 13, 2009 12:35:43 PM

  Thank you for providing this number, for the record I couldn't agree with everyone more!

• Phoebe said Sunday, February 15, 2009 10:13:11 AM

  I totally agree with everyone!! I have ordered several items from Buy and they are always slllllloooooooooooow. Until recently, that's the ony problem I've had with them. I used a new card, and they placed my order on hold because THEY said my shipping and billing address didn't match. I checked with my bank to make sure everything was correct. It was. So, I re-entered all the info, per Buy's request, and still...they said it was wrong. I finally gave them the customer service number to my bank and they finally released my purchase. Why should I have to go through such a hassle to give them my business?? And especially when all I can do is send e-mails! So, I praise the person who found their phone number....watch out Buy.com!!! Let's get 'em ya'all!!!

• jennifer said Wednesday, April 29, 2009 1:10:43 PM

  I had trouble looking for the number as well! Thank goodness for this site. I've had good experience with buy.com. Last time I ordered an item it said shipment from 7-9 days, I received it in 3 days from the day I ordered it! Althought customer service number was hard to find, majority of the reps are not so bad

• Matt said Wednesday, May 20, 2009 5:19:55 PM

  Sweet! I wonder why they don't list it on their website!!?!

• Appreciative Google Searcher said Thursday, May 28, 2009 12:03:08 PM

  THANK YOU - 800-800-0800 worked like a charm! google buy.com phone number

• Frustated Xmas gift receiver said Friday, January 1, 2010 8:16:47 PM

  What a nightmare - I am glad I stumbled upon this site for the customer service number. I received a gift for xmas from them that I simply did not want. I have never purchased anything from them & I don't ever plan on purchasing anything. First of all, you can't see anything on their website with have a customer user log in (no thanks). Second, the customer service rep I spoke with took a long time to understand the (simple) e-mail address I gave her for the return slip which, as far as I am concerned, should have just been included in the box. She really got perturbed when she asked me if I opened the box - I answered - 'It was a gift, of course I opened the box. How else was I supposed to know what was inside?'. NEVER AGAIN.

• Naia Ohana said Tuesday, August 24, 2010 10:32:24 AM

  Wish I had found this before ordering from Buy.com. I ordered a textbook for my daughter. Alibris was the seller and they sent me the wrong edition. First, never do business with Alibris and second, never purchase from Buy.com. 4 emails and three phone calls later, I still do not have a return label from either of them. If this drags on for much longer, I'll be outside the return window....maybe that's their plan.

• DMO said Monday, January 24, 2011 10:49:12 AM

  I've ordered many things from Buy.com and have had no problems at all. I needed to find their phone number, though, and even if you log into your account, you have to provide the phone number that you want them to call you back at (within 15 minutes, the website says). I couldn't find this number anywhere and needed it to file a warranty, so thank you for sharing it.